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Our products are sold through the e-sensorix.shop website. Click on the Checkout button, after having added products to your cart, and then we'll guide you through the whole process of purchase. If you prefer shopping at Amazon or Ebay, you can also purchase our products on these platforms. Note, however, that the selling price may be slightly higher in this case, as these sites charge extra fees.
E-SENSORIX distributes from Germany to most European countries as standard. If your country is not listed by default, please send us an email to info@e-sensorix.com
You have the right to cancel the contract within 2 weeks. Cancellation period shall be fourteen days from the date on which the customer or his representative other than the carrier received from us the product purchased, or the customer or his representative other than the carrier has acquired the last part of the product or the customer or his representative other than the carrier has settled the last part of the order.
In the event of contract cancellation, we will reimburse all your payments including the costs of delivery (with the exception of the additional costs arising from the fact that you have chosen other method of delivery than provided by us) and will transfer the amount due no later than fourteen days from the date on which we have received the notification of withdrawal. In order to accomplish refund for withdrawal, we will use the same method of payment used in the original transaction, unless we expressly agree otherwise; in any case you will be charged fees resulting from the refund.
On Youtube, you can find several videos to answer all your questions about the functionality, configuration, installation and changing the battery of the EcoMeter products. Please watch:
https://www.youtube.com/channel/UCU-EqKbdxpA7vmhBLnyD4Qg/videos
On Youtube, you can find several videos to answer all your questions about the functionality, configuration, installation and changing the battery of the EcoMeter products. Please watch:
https://www.youtube.com/channel/UCU-EqKbdxpA7vmhBLnyD4Qg/videos
The sensor is activated by a reed contact while pairing with the monitor. Make sure that the sensor and the monitor touch each other and both displays are oriented in the same direction (see figure in step 3 of the installation instructions). The sensor has a small black dot to the left of the display, which must touch the right side of the monitor. Within 10 seconds the sensor will start to synchronize with the monitor.
The Proteus EcoMeter installation and configuration help can be found in the product manual and installation instructions. Both are included in the delivery, but can also be downloaded from the corresponding product pages.
The warning triangle on the sensor display means that no valid distance is measured. This can have different causes:- Too many false reflections influence the measurement- the sensor is not aligned so that no ultrasonic signal can be received- the battery is already low.The warning triangle on the display of the ultrasonic sensor very often results in an error E:03 on the EcoMonitor. During proper operation, no warning triangle should appear on the display of the sensor. Pairing the sensor again with the EcoMeter can be used to improve the alignment etc. of the sensor, so that the warning triangle goes out.
Fast mode is activated for about 10 minutes after pairing the sensor with the EcoMonitor. During this time, the sensor communicates a measured value every 2-3 seconds to the EcoMonitor, which calculates the current volume for a valid measurement (no warning triangle on the rocket display). During these 10 minutes the sensor should be installed correctly so that it is possible to check whether the measurement is correct.The Fast mode can be used very well to investigate and solve problems (warning triangle on the display of the sensor, E:03 error). If the sensor does not show a valid measuring distance during Fast mode, there is probably an error. Please contact us in this case.
