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Cancellation Policy

Right of withdrawal

You have the right to cancel the contract within 2 weeks.

Cancellation period shall be fourteen days from the date on which the customer or his representative other than the carrier received from us the product purchased, or the customer or his representative other than the carrier has acquired the last part of the product or the customer or his representative other than the carrier has settled the last part of the order.

In order to exercise the right of withdrawal, please contact the company Inno-Tec GmbH, Waldstrasse 19, D-76297 Stutensee, e-mail:support@e-sensorix.com and provide an unequivocal statement (eg. a clear message sent through email or paper mail) about your decision to withdraw from the contract.

You can use the form of withdrawal below, but this is not mandatory.

You can fill out and submit the sample withdrawal form or make any other kind of unequivocal statement and send it through our website www.e-sensorix.com (see below). The e-mail form will provide you immediately with the acknowledgment of withdrawal.

In order to stay within the withdrawal period, it is sufficient to send a statement of exercise of the right to terminate the agreement before the expiration of the fourteen days deadline.

 

Consequences of cancellation

In the event of contract cancellation, we will reimburse all your payments including the costs of delivery (with the exception of the additional costs arising from the fact that you have chosen other method of delivery than provided by us) and will transfer the amount due no later than fourteen days from the date on which we have received the notification of withdrawal. In order to accomplish refund for withdrawal, we will use the same method of payment used in the original transaction, unless we expressly agree otherwise; in any case you will be charged fees resulting from the refund.

We may withhold reimbursement until we have received the returned goods back, or until you have proven that you have returned the goods, whichever occurs first.

The product covered by the agreement should be returned to us immediately no later than fourteen days from the date of informing us about the withdrawal(see above). The deadline will be met if the delivery of the product will occur before the deadline of fourteen days.

The cost of returning the product shall be borne by the customer.

You should also cover the diminished value of the product due to deterioration of its condition, characteristics or functional features.

 

Cancellation Form

 

If you intend to withdraw from the contract, please fill out the form below and send it to us:

 Cancellation Form meets the requirements of Art. 246 § 1 (2) s. 1, no. 1  of EGBGB Act

- I hereby declare withdrawal from the contract for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*) / Received on (*)

- Customer name

- Customer address

- Customer‘s signature (only in case of withdrawal submitted on paper)

- Date 

(*) Delete where inapplicable.